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RESERVATION POLICY

Terms & Conditions

The implementation of the reservation implies the agreement of all the conditions specified in this term.

1. Blocking the requested reservation is guaranteed until the deadline agreed with the Club do Balanço and sent to the client. There being sent via e-mail the deposit receipt, the lock is released, regardless of prior notice.

2 - The deposit without sending the relevant evidence does not confirm the reservation. The Club do Balanço is exempt from any responsibility for the lock for the deposit made without sending the voucher via email.

3 - The reservation of the locked apartment only confirmed by the issuance by the Club do Balanço, the booking voucher.

4 - The booking voucher is issued by the Club do Balanço with receipt via e-mail, proof of deposit made; verification of deposits made, if they are made by doc or checks into electronic terminals is required.

5 - The voucher reservation issued by the Club do Balanço is the guarantee given to the future guest, the reserved period and pre-established conditions in the reserve. The presentation of this at the front desk of the Inn, it is essential for the guest ticket.

6 - Early check-in takes place at 14: 00h and check-out is finalized, at 12: 00h. The occupation outside these times must have prior negotiation with the Club do Balanço. The stay after the established time will focus on debt a daily or the right to compensation for damages.

7 Children up to 2 years in the same bed of the parents is not billed; 2 to 5 years billed at 20% and from 5 years billed at 30%

8 Cancellation policy:

8.1 - Cancellation requests or change of reservation must be made 30 days in advance. Not being met this deadline, there will be imposition of fine on the total amount of the reserve, as follows:
 

  • If you cancel up to 30 days before arrival, a percentage of 5% total booking will be charged.
  • If you cancel up to 20 days before arrival, a percentage of 25% total booking will be charged.
  • If you cancel up to 10 days before arrival, a percentage of 50% total booking will be charged.
  • If you cancel or change later or in case of no show, a percentage of 100% total booking will be charged.

 
8.2 - Non-attendance for hosting on schedule or interruption of the same does not exempt the guest payment of the total amount of the period;

8.3 - It is the Club do Balanço discretion, give or not daily credit card to be used in a future period assessed in every situation.

8.4 - The non-shows, hosting the interruption already started or cancellation and rebooking with later than 30 days from the date of booking, referring to sealed packages, imply 100% penalty on the total amount of reserve;

8.5 - The Lodge Club do Balanço will effect the balance within 30 days, the return of the remaining credit of cancellation or rebooking.

9 - Any dealings outside these terms should be written and signed by the Inn Club balance.

10. It is the elected Valenca forum to resolve any issues relating to this contract.

Operation:
 

  • Daily from 08: 00h to 23: 00h

 

cards accepted by the institution
 

  • American Express
  • Mastercard
  • Visa
  • Dinners Club
  • Visa Electron


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